We’re here to help

Get instant answers to common questions.

bitB has full support for Cisco, Arista, F5, Meraki, and Fortinet devices. bitB runs show commands to get detailed information from the devices.

bitB has support for PrimaryNetworkVendorA, PrimaryNetworkVendorA and PrimaryNetworkVendorA using SNMP.

Ok

Online Videos

Learn what bitB can do and how to do it.

Service Desk

Search our knowledgebase or raise a bitB Support request. 

Documentation

View bitB Installation and Upgrade Documentation 

Frequently Asked Questions

We’ve compiled a list of answers to common questions.

What can I do with bitB v4?

bitB v4 has the ability to dynamically map your network into Physical, vPhysical and Logical topology maps.

WHAT MANUFACTURERS ARE SUPPORTED BY BITB V4?

bitB v4 supports Arista, Aruba, Cisco, Extreme, F5, Fortinet, and Palo Alto.. We continue to add new manufacturers based on user requests.

IS THERE A COST FOR SERVICE DESK SUPPORT?

bitB Service Desk Support is included with your annual license subscription.

WHAT KIND OF REQUEST CAN I SUBMIT TO THE SERVICE DESK?

You can submit technical support requests, licensing and billing questions, product trial questions, and other questions or you can report a bug, suggest a new feature or suggest improvements.

WHERE CAN I VIEW THE SOFTWARE MAINTENANCE AND TECHNICAL SUPPORT AGREEMENT

SOFTWARE MAINTENANCE AND TECHNICAL SUPPORT AGREEMENT

 

We’re here to help

Can’t find what you’re looking for? Our in-house, award-winning customer care team is here for you.

Open a Support Ticket
support-tour-1-opt